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FAQ's


ALL SALES ARE FINAL NO REFUNDS

What Forms Of Payment Are Accepted?

  • We accept the following forms of payment: Visa, MasterCard, Discover, American Express, PayPal

All Payments are processed  through PayPal. PayPal is the most sercure payment gateway. Payments can be made through PayPal without an account.

WHY WAS MY ORDER CANCELLED?

Blu Vixen Boutique was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.

If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

If you still need assistance please Contact Customer Service during normal business hours Monday-Saturday 9am-9pm at (312) 620-0537

WHEN WILL MY ORDER SHIP?

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

 If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. 

* Shipping Updates Are sent to the email used for order check inbox and spam folders for email updates.

  NEXT-DAY SHIPPING IS ALSO AVAILABLE. NEXT-DAY ORDERS MADE AFTER 12 NOON WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.

HOW WILL MY ORDER SHIP?

ALL ORDERS WILL BE SHIPPED VIA USPS PRIORITY MAIL. TURN AROUND TIMES: STANDARD SHIPPING IS 3-5 BUSINESS DAY, EXPRESS SHIPPING 1-2 BUSINESS DAYS, INTERNATIONAL SHIPPING 6-10 BUSINESS DAYS. Blu Vixen IS NOT RESPONSILBE FOR LOST OR STOLEN PACKAGES. SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT. 

DO YOU SHIP INTERNATIONALLY?

YES, WE PROVIDE INTERNATIONAL SHIPPING! PLEASE SEND AN EMAIL TO VIXENLYFEE@GMAIL.COM INCLUDING YOUR ADDRESS AND ITEM(S) YOU ARE INTERESTED IN AND WE WILL PROVIDE YOU WITH OUR INTERNATIONAL SHIPPING RATES.

CAN I CHANGE AN ORDER I'VE ALREADY MADE?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.